Best Live Chat Software 2026: Top 10 for Customer Support

Live chat increases conversions and customer satisfaction. Here are the best live chat solutions for 2026.

Quick Comparison

SoftwareFree PlanStarting PriceBest For
Tidio✅ 50 chats/mo$29/moSmall business
Intercom❌$74/moSaaS
LiveChat❌$20/agent/moEnterprise
Crisp✅ 2 agents$25/moStartups
tawk.to✅ Free forever$0Budget

1. tawk.to — Best Free Option

Price: 100% Free

tawk.to is completely free with unlimited agents.

Features

  • ✅ Unlimited agents
  • ✅ Unlimited chats
  • ✅ Mobile apps
  • ✅ Ticketing
  • ✅ Knowledge base
  • ✅ Screensharing

Best For: Businesses wanting free, full-featured chat.

2. Tidio — Best for Small Business

Price: Free – $29/mo

Tidio combines live chat with chatbots.

Features

  • ✅ Live chat
  • ✅ AI chatbots
  • ✅ Email integration
  • ✅ Shopify/WordPress plugins
  • ✅ Visitor tracking

Best For: E-commerce, small businesses.

3. Intercom — Best for SaaS

Price: From $74/mo

Intercom is the premium choice for product-led companies.

Features

  • ✅ In-app messaging
  • ✅ Product tours
  • ✅ Chatbots (Fin AI)
  • ✅ Help center
  • ✅ Customer data platform

Best For: SaaS companies, product teams.

👉 Related: Best Help Desk Software

4. LiveChat — Best Enterprise

Price: $20-59/agent/mo

LiveChat offers robust enterprise features.

Features

  • ✅ Chat widget customization
  • ✅ Ticketing system
  • ✅ Chat routing
  • ✅ Analytics
  • ✅ 200+ integrations

Best For: Large teams, enterprise.

5. Crisp — Best for Startups

Price: Free – $95/mo

Crisp offers modern chat with CRM features.

Features

  • ✅ Shared inbox
  • ✅ CRM built-in
  • ✅ Chatbots
  • ✅ Knowledge base
  • ✅ Video calls

Best For: Startups, growing teams.

Feature Comparison

Featuretawk.toTidioIntercomLiveChat
ChatbotsBasic✅ AI✅ AI✅
Ticketing✅✅✅✅
Analytics✅✅✅✅
Mobile apps✅✅✅✅

Our Recommendations

NeedChoose
Free optiontawk.to
Small businessTidio
SaaS productIntercom
EnterpriseLiveChat
StartupsCrisp

Last updated: January 2026